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FAQs

I have a water softener so why is my water hard?

Remove the salt storage tank top cover and check the salt storage level frequently.  If the conditioner uses all the Windsor® System Saver® Pellets before you refill it, you will get hard water.

How often should I fill my water softener with salt?

Until you have established a refilling routine, check the salt every 2 or 3 weeks.  ALWAYS refill if less than 1/3 full.  Be sure the brine well cover is on.

I live in a humid area, is there anything specific I should know regarding my softener?

In humid areas, it is best to keep the salt storage level lower and to refill more often to minimize salt bridging.

What is the recommended salt I should use in my softener?

We recommend using Windsor® System Saver® Pellets in the familiar white bag.  For soft water, nothing works better.  Guaranteed.

What type of salt shouldn’t I use?

Rock salt, high in impurities, block, granulated, table, ice melting, ice cream making salts, etc. are not recommended.

Is there a way to remove iron as well?

Some salts have an additive to help a water conditioner handle iron in a water supply.  For this we recommend Windsor® Rust Remover Super Pellets® salt in the green bag.

Sometimes, a hard crust or salt bridge forms in the brine tank.  Is this something I should worry about?

A salt bridge is usually caused by high humidity or the wrong type of salt.  When the salt bridges, an empty space forms between the water and the salt.  Then, salt will not dissolve in the water to make brine.  Without brine, the resin bed does not regenerate and you will have hard water.

How do I get rid of a salt bridge?

If the storage tank is full of salt, it is hard to tell if you have a salt bridge.  Salt is loose on top, but the bridge is under it.  Take a broom handle, or like tool, and push it straight down into the salt.  If a hard object is felt, it’s most likely a salt bridge.  Carefully push into the bridge in several places to break it.  DO NOT use any sharp or pointed objects as you may puncture the tank.

Will my family be deprived of minerals necessary for good health in drinking water softened by the ion exchange process?

NO.  The human body gains the minerals necessary for good health primarily through eating foods, not through drinking water.  The body may absorb or use the minerals in water but, in most cases, the amount would not be significant.  In order for a person to obtain sufficient minerals from water, it would be necessary to drink many gallons daily.  In general, neither water with a high mineral content nor fully softened water could be considered a significant source of minerals.  In contrast, one glass of milk provides the mineral equivalent of multiple gallons of ordinary well water. (Cows milk contains about 8000 milligrams per litre of dissolved minerals).  Please note, certain trace elements, such a fluoride, iodine, etc., may be obtained from water however, these would not be removed through common household water softening.

Will soft water produce clearer ice cubes?

Actually removing calcium and magnesium from the water has little effect on the quality of ice prepared in the home.  Here again, the reason is that softening the water does not reduce the total mineral concentration.  Demineralized water, such as from reverse osmosis, distillation, or deionization, is most ideal for making ice.